Omni Hotels Online Check-In

Omni Hotels recently launched a new online check-in process, which is, according to the press release, similar to offerings of the airline industry. The new process begins with an email sent to guests who have opted in and made a reservation through Omni’s
proprietary systems. Guests can also access the online check-in process from the “Existing Reservations” page on the website up to 48-hours and within at least two hours of their arrival. Guests can use either their Select Guest loyalty program number or their last name and confirmation number to access their reservation.

“With the hectic schedules of business executives, the wear and tear of travel and today’s high occupancy levels in key business travel markets, Omni decided to provide guests with the ease, control and reassurance that their room will be ready in advance,” said Mike Deitemeyer, president of Omni Hotels. “We now offer guests another high-tech and high-touch experience that truly fits their needs.”

Advance check-in is a simple four-step process:

1. Guests begin the check-in process via the email they receive 48-hours in advance of their stay or can also go to Omni Hotels’ website.
2. They then confirm their preferred room type and provide an estimated time of arrival.
3. By confirming the credit card, the guest also authorizes their charges.
4. Then the guest simply clicks the “Check-in” button.

After completing the steps above, the guest will receive a confirmation number and receipt. Upon arrival, guests exchange the receipt for their prepared room key and welcome packet waiting for them at the front desk.